Customer Service

ORDER CONFIRMATION

Once you have completed the checkout process you will see a message on screen acknowledging your order and providing you with an order number. Please note that you will not be charged at this time, but funds may be held in your bank account.
Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.
You will then receive an email confirming the success of your order to the email address you provided. Following this you will receive confirmation that your order has been dispatched, at this point payment will be processed. You will get a confirmation email.

 

ACCEPTED PAYMENT  METHODS

PayPal only.

 

SHIPPING

For  worldwide deliveries, LULU YASMINE we primarily use Standard Shipping (International Parcel Air Mail) EMS (Express Mail Service), these international express services offered by over 140 postal services worldwide, including the United States Postal Service, Parcelforce Worldwide (UK), Chronopost (France), Australia Post, Canada Post, Singapore Post Limited, and Hongkong Post,  and DHL courier service for order that are not eligible for shipping via EMS.

  • Tracking numbers are provided for all shipments.
  • Depending on your order destination, we may also select from other courier to provide the most suitable delivery service for your specific order.
  • LULU YASMINE will use its discretion to determine the best courier for each order, and reserves the right to change couriers without prior notice.

 

ORDERS TRACKING

Once your order has been dispatched, we will send you a confirmation email including a tracking number.
Please note, we may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case you will be provided with a separate tracking number for each delivery.
If you have any problems with order tracking please contact us at info@luluyasmine.com

 

RETURN POLICY

Exchange Policy and Instructions
We will exchange the products subject to the following conditions :

  • Items must be returned within 48 hours after the goods received with the original receipt or other proof of purchase. We suggest you to try right after the goods received to see if any faulty or change on size. We will start the process only after we receive the tracking number of the parcel you use to return the product.
  • Returned items must be in their original packaging. Incomplete returns may be refused or disregarded. It will be processed when returned products are received and confirmed to be in original condition by LULU YASMINE. All items must be in unused condition. LULU YASMINE reserves the right to reject return or exchange requests if the returned items are in unacceptable condition.
  • Please note that we are only able to exchange an item for the same style in a different color/size.
  • You must provide your name and address.
  • The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
  • We DO NOT offer refunds.

 

RETURN INSTRUCTIONS FOR ONLINE PURCHASES

If you wish to exchange an item purchased online via post, please contact our customer care team (excluding public holidays) on email as below:

  • Email: info@luluyasmine.com
  • Please provide the following information so we can assist you as quickly as possible:
  • Your name                     
  • Date your order was placed
  • Your Sales Order Reference Number
  • Your tracking number
  • Brief description of the problem you are experiencing

 

Cancellations or Add Items

If you have placed an order and decided that you would like to cancel the order or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed, and request to add items will be acceptable before 1 day of shipping. Administration fee will be applied.
Please email us at info@luluyasmine.com or call us with your order number.